The quickest way to get in contact with us via our Support Desk, however some other methods of getting in contact with us are listed below.

Note: Please note that the level of support provided may vary between packages and your package may not include Phone Support.

 Firehost advises its customers to search our interactive knowledgebase prior contacting our help desk.

RESPONSE EXPECTATIONS

• Sales/Accounts: Email enquiries submitted during business hours (9:30AM-5:30PM, M-F, Excluding Australian Public Holidays) will be replied to within 3 business hours. Any enquiries submitted outside these hours will be responded to within the next business day.
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• Technical Support:
  • Email Support: Enquiries submitted via our support desk will receive a response within 30 minutes, 24 hours a day, 365 days a year.
  • Phone Support: Is available via the phone number 1300 66 2 100 during business hours (9:30-5:30PM, M-F, Excluding NSW Public Holidays).
  • Chat Support: Is available during business hours (9:30-5:30PM, M-F, Excluding NSW Public Holidays). To activate chat window - click Firehost Support button below.